What is Third-Party Maintenance?
Data Center Annual Maintenance Contract (DC AMC)
Extend the Life of Your IT Infrastructure with Our Maintenance Contracts
One Vendor, Complete IT Support
Simplify IT maintenance with a single point of contact for all your multi-vendor server and data center support needs. No more juggling multiple service providers—Servicing24 has you covered.
OEM vs. Third-Party Maintenance Features Comparison
| Feature | OEM Support | Third-Party Maintenance (TPM) - Servicing24 |
|---|---|---|
| Cost Efficiency | High maintenance costs, often requiring hardware upgrades. | Up to 70% cost savings compared to OEM contracts. |
| Support Duration | Limited to warranty period and extended support is costly. | Extends IT hardware lifespan beyond EOL/EOSL. |
| Hardware Replacement | Encourages frequent upgrades, increasing costs. | Provides long-term support & spare parts. |
| Multi-Vendor Support | OEM-specific, limited to a single brand. | Supports multiple brands like Dell EMC, HPE, Cisco, etc. |
| Customization & Flexibility | Fixed contracts with less flexibility. | Tailored contracts to meet business needs. |
| Spare Parts Availability | Limited and may discontinue older models. | Ensures access to EOL & EOSL spare parts. |
| Response Time (SLA) | Standard SLAs with potential delays. | Faster response times and flexible support. |
| Sustainability & E-Waste Reduction | Encourages frequent hardware replacements. | Promotes sustainable IT by extending hardware life. |
| Global Coverage | OEM service locations, limited in some regions. | Wider global reach with flexible service coverage. |
| Contract Lock-in | Tied to OEM renewal cycles. | No forced upgrades, keeping IT operational longer. |
Extend the Life of Your IT Infrastructure with Our Maintenance Contracts
When your OEM warranty expires, maintaining your IT hardware can become costly and inefficient. Our Data Center Maintenance Contract (DCMC) ensures that your servers, storage, and networking equipment remain in peak condition with expert third-party support at a fraction of OEM costs.
Pro Care Package Comparison
| Features | Basic | Standard | Enterprise |
|---|---|---|---|
| 24/7 Remote Support | ✔️ | ✔️ | ✔️ |
| On-Site Support | — | ✔️ | ✔️ |
| Priority Response Time | — | ✔️ | ✔️ (Instant) |
| Hardware Replacement | — | — | ✔️ |
| Security Updates | ✔️ (Basic) | ✔️ (Advanced) | ✔️ (Enterprise-Level) |
| Dedicated Account Manager | — | ✔️ | ✔️ |
| Custom SLA Agreements | — | — | ✔️ |
| Pricing | Starts at $99/month | Starts at $199/month |
The top 5 myths about TPM
| OEM claims | The TPM (Servicing24) | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Servicing24 has designed maintenance tools and aids that deliver equivalent functionality. |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Servicing24 ensures the reliability of post-warranty systems, eliminating the need for frequent updates. |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | At Servicing24, we use genuine manufacturer spare parts that are carefully tested and reconditioned by our team to maintain top-tier performance. |
| OS support | Third party providers are unable to provide software support | Servicing24's L3 support engineers are technology specialists, delivering round-the-clock, 24/7 assistance for seamless daily operations. |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Servicing24’s certified and trained engineers provide services using cutting-edge methods, adhering to OEM best practices. |
Why Choose Servicing24’s Annual Maintenance Contract (AMC) for Your Data Center?
- Up to 70% Cost Savings – Reduce maintenance expenses compared to OEM support.
- 24/7 Expert Assistance – Get round-the-clock support to prevent downtime.
- Rapid Spare Parts Replacement – Minimize disruptions with our fast and reliable spare parts supply.
- Multi-Vendor Compatibility – Support for major OEM brands like Dell EMC, HPE, IBM, Cisco, and more.
- Flexible Service Plans – Tailored contracts to fit your business needs, whether short-term or long-term.
What’s Included in the Contract?
Regular health checks and issue resolution.
Fast, expert assistance whenever needed.
Quick access to critical components.
Prolong the usability of your IT assets.
Third Party Maintenance TPM support FAQ
Third Party Data Center Maintenance
Corporate Headquarter
- BDBL Bhaban (9th Floor, West), 12 Kawran Bazar, Dhaka-1215, Bangladesh
- +8809614556655
- info@servicing24.com
Motijheel Service Lab
- Suite: 18-19, Rahmania International Complex, 28, 1/C Toyenbee Circular Road, Motijheel, Dhaka-1000, Bangladesh
- +8801717830758
- support@servicing24.com
Elephant Road Service Lab
- 61, New Elephant Road, Dhaka-1205, Bangladesh
- +8801812221623
- support@servicing24.com
