Servicing24 Partnership Program
Transforming IT Service Management Across Bangladesh
Become a trusted local service center in our national network. Grow your business, access spare parts, and improve your customer experience with the power of technology.
Who We Are
Bangladesh’s first B2B laptop repair ticketing and third-party data center maintenance platform.
We help thousands of service centers manage their business, deliver better client experiences, and earn more revenue.
Our Mission
Empowering Service Excellence Everywhere
At Servicing24, our mission is to equip every service center with intelligent tools and seamless access to spare parts. We aim to streamline operations, boost customer satisfaction, and drive profitability — helping service providers deliver faster, smarter, and more reliable support.
Why Partner with Us?
Grow with a Trusted Nationwide IT Service Platform
- Receive regular ticket assignments
- Join a national service network
- Buy genuine spare parts at better prices
- Track orders, revenue, and service performance
- Get certified and promoted on our platform
Partner Tiers Overview
| Tier | Ticket Volume | Revenue (BDT/month) | Rating | Platform Commission |
|---|---|---|---|---|
| Silver | 0 – 50 | < 100,000 | 3.5+ | 15% |
| Gold | 50 – 150 | ≥ 250,000 | 4.0+ | 10% |
| Platinum | 150+ | ≥ 500,000 | 4.5+ | 5% |
Tier-Wise Benefits
| Benefits | Silver Partner 🥈 | Gold Partner 🥇 | Platinum Partner 💎 |
|---|---|---|---|
| Access to Servicing24 App | ✅ | ✅ | ✅ |
| Digital Invoicing & Ticket Dashboard | ✅ | ✅ | ✅ |
| Spare Parts Purchase | ✅ | ✅ | ✅ |
| Partner Directory Listing | — | ✅ | ✅ |
| Priority Ticket Routing | — | ✅ | ✅ |
| Lower Commission | — | ✅ | ✅ |
| Partner Certification Badge | — | ✅ | ✅ |
| Monthly Performance Report | — | ✅ | ✅ |
| Featured Branding on Website/App | — | — | ✅ |
| Dedicated Partner Manager | — | — | ✅ |
| Local Marketing Campaign Support | — | — | ✅ |
| Annual Bonus on Revenue | — | — | ✅ |
| Co-branding Rights | — | — | ✅ |
Partner Onboarding Process
From Application to Activation – Join the Servicing24 Network with Confidence
- Submit Application
- Verification and Background Check
- Sign MOU and Platform Access
- Training and SOP Introduction
- Go Live on Platform
Join the Revolution Now
Partner Obligations
Uphold Excellence with Every Service — Commitments That Keep Our Network Strong
- Accept tickets within time
- Provide genuine and reliable service
- Update every ticket status in real-time
- Maintain minimum 3.5 rating
- Use platform as primary business channel
Partner Policy & Compliance
No Off-Platform Redirection, Probation for Low Ratings, Immediate Removal for Violations.
- Redirecting customers off-platform is prohibited
- Low rating (<3.5) for 2 months = probation
- Fraud or policy violation = immediate removal
