Welcome to the official website of Servicing24 Limited (“Servicing24”, “we”, “us”, or “our”). By accessing or using this website, you acknowledge that you have read, understood, and agreed to comply with the following Terms & Conditions.
If you do not agree with any of these terms, please discontinue your use of this website. These Terms & Conditions apply to your use of the Servicing24 website, including its information, service descriptions, technical resources, inquiry forms, product information, and other online facilities.
By visiting, browsing, or using the Servicing24 website, you agree to be bound by these Terms & Conditions and any other applicable policies published on the website.
Servicing24 Limited reserves the right to modify, update, add, or remove any portion of these Terms & Conditions at its discretion.
Any updated version will become effective when published on the website. Your continued use of the website after such changes indicates your acceptance of the revised Terms & Conditions.
Servicing24 Limited makes reasonable efforts to ensure that the information published on this website is accurate, relevant, and up to date.
However, information relating to products, hardware specifications, service descriptions, technical capabilities, availability, pricing, and other content may change without prior notice.
Servicing24 does not guarantee that all information available on the website will always be completely accurate, current, or free from errors or omissions.
For specific projects, products, or services, customers should rely on the official quotation, proposal, purchase order, service agreement, AMC, TPM agreement, SLA, or other written confirmation issued by Servicing24 Limited.
Servicing24 Limited provides IT infrastructure-related products and services, which may include:
The actual scope, service level, response time, warranty, exclusions, pricing, and other conditions shall be determined by the applicable commercial or service agreement.
Website information about a service does not by itself constitute a binding service commitment.
Servicing24 may display information about servers, storage systems, network devices, spare parts, components, accessories, and other IT infrastructure products.
Product specifications, images, model availability, part numbers, and other technical information are provided for reference purposes and may change based on manufacturer updates, product lifecycle, market availability, or supplier conditions.
The actual supplied product shall be based on the specifications agreed upon in the applicable quotation, purchase order, invoice, or written agreement.
Any price or commercial information published on the website is subject to change without prior notice.
Final pricing may depend on:
A website-listed price or service description shall not be considered a final commercial offer unless formally confirmed by Servicing24 Limited.
Customers may submit service requests, quotation requests, technical inquiries, or other information through the website.
Submission of an inquiry does not automatically create a contractual relationship between the customer and Servicing24 Limited.
A service or commercial engagement shall become effective only after formal confirmation through an applicable quotation, purchase order, agreement, AMC, TPM agreement, SLA, SOW, or other written document.
Servicing24 Limited makes reasonable efforts to maintain the availability, reliability, and security of the website.
However, Servicing24 shall not be responsible for losses or damages resulting from circumstances beyond its reasonable control, including website interruption, technical errors, communication failures, malware, viruses, third-party services, network failures, or temporary unavailability of the website.
Servicing24 shall not be liable for any indirect, incidental, consequential, or business losses arising solely from the use of or inability to use this website, to the extent permitted by applicable law.
For specific products and contracted services, liability shall be governed by the applicable quotation, agreement, SLA, warranty, or other contractual document.
Customers are responsible for providing accurate information when submitting inquiries or requesting services through the website.
Where technical support or infrastructure services are requested, the customer may be required to provide:
Servicing24 shall not be responsible for delays caused by inaccurate information, lack of access, delayed approvals, or circumstances under the customer’s control.
Customers are responsible for maintaining appropriate backups of their critical data and systems.
Before any repair, maintenance, replacement, upgrade, migration, configuration change, firmware update, or other technical activity, customers should ensure that appropriate backups are available.
Unless specifically agreed in writing, Servicing24 Limited does not assume responsibility for maintaining customer data backups.
Warranty coverage for products, spare parts, repairs, and services shall be determined according to the applicable quotation, invoice, manufacturer warranty, service agreement, AMC, TPM agreement, or other written documentation.
Warranty may not cover issues arising from:
Specific warranty conditions may vary depending on the product and service agreement.
All intellectual property displayed on the Servicing24 website, including but not limited to:
is owned by or licensed to Servicing24 Limited unless otherwise stated.
No part of the website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission from Servicing24 Limited.
Third-party product names, logos, trademarks, and brand names remain the property of their respective owners.
Servicing24 may provide support, maintenance, products, or technical services related to equipment manufactured by third-party companies.
Mentioning a manufacturer, product, technology, or trademark on this website does not necessarily indicate that Servicing24 is an authorized distributor, official representative, or affiliated entity of that manufacturer unless explicitly stated.
All third-party trademarks remain the property of their respective owners.
The Servicing24 website may contain links to third-party websites, manufacturers, technology providers, partners, or other external resources.
These links are provided for informational and convenience purposes.
Servicing24 Limited does not control or guarantee the content, availability, security, or privacy practices of third-party websites.
Users should review the relevant terms and privacy policies of third-party websites before using them.
Servicing24 may collect information submitted through website forms, quotation requests, service inquiries, contact forms, or other communication channels.
Such information may be used for legitimate business purposes, including:
Servicing24 will handle personal information in accordance with its applicable Privacy Policy and relevant legal requirements.
Users should not submit passwords, confidential credentials, or highly sensitive technical information through public website forms unless a secure communication channel has been specifically provided.
Servicing24 Limited continuously works to maintain the website’s availability and security.
However, we do not guarantee that the website will always be:
Website availability may be affected by maintenance, upgrades, network failures, hosting issues, cybersecurity incidents, or other circumstances beyond our reasonable control.
Users must not use the Servicing24 website to:
Servicing24 reserves the right to take appropriate action against unauthorized or abusive use of the website.
Servicing24 Limited reserves the right to modify, update, suspend, or discontinue any portion of the website or its services without prior notice.
This may include changes to:
Such changes shall not affect contractual obligations already confirmed through a separate written agreement unless otherwise permitted by that agreement.
Servicing24 Limited shall not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.
Such circumstances may include natural disasters, fire, flood, government restrictions, war, civil unrest, pandemics, power failures, telecommunications failures, internet outages, supply-chain disruptions, manufacturer or supplier failures, or other extraordinary events.
Any dispute arising from the use of the Servicing24 website or these Terms & Conditions shall first be addressed through mutual discussion and good-faith efforts between the concerned parties.
If the dispute cannot be resolved amicably, it shall be dealt with in accordance with the applicable laws of Bangladesh.
For specific products, projects, AMC, TPM, or service engagements, the dispute-resolution provisions of the relevant written agreement shall apply.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.
Any legal matter arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh, subject to any applicable contractual dispute-resolution provisions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to remain effective.
Failure by Servicing24 Limited to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
These Terms & Conditions represent the general conditions applicable to the use of the Servicing24 website and do not replace any specific commercial or service agreement entered into between Servicing24 and a customer.
For any questions, clarification, service inquiries, or concerns regarding these Terms & Conditions, please contact:
Servicing24 Limited
Website: www.servicing24.com
Email: info@servicing24.com
Phone: +8809614556655
Corporate Office: BDBL Bhaban (Level-9, west), 12, Kawran Bazar, Dhaka-1215
© Servicing24 Limited. All Rights Reserved.