What is Third-Party Maintenance (TPM)?

Third-party maintenance is hardware support for servers, storage and network equipment provided by an independent specialist instead of the original manufacturer (OEM). It covers break-fix support, replacement parts and preventive maintenance, and is especially useful for post-warranty, EOL and EOSL equipment.

Which equipment can you support?

Server, storage and network hardware from vendors including Dell, HPE, Lenovo, Cisco, IBM, NetApp, Huawei, Hitachi Vantara, Pure Storage, Supermicro, Sangfor and Juniper, plus other enterprise platforms after assessment.

Do you support EOL and EOSL equipment?

Yes. EOL and EOSL equipment can be covered subject to an assessment of the model, its condition and spare availability.

How is TPM different from OEM support?

OEM support is limited to one vendor and often ends when a product reaches EOL or EOSL. Servicing24 TPM covers multiple vendors under one contract, with custom SLAs, local spares and tracking in the Servicing24 portal.

Do you provide spare parts?

Yes. Covered replacement parts are provided according to the contract scope, with local and contract-based spare planning for critical systems.

How do I get started?

Request a free infrastructure assessment or send us your asset list. We review your equipment, lifecycle status and criticality, then propose a TPM plan and SLA.

Multi-vendor third-party maintenance

Keep Your Critical IT Infrastructure Running — Beyond OEM EOL & EOSL.

One TPM contract for Server, Storage & Network infrastructure across multiple vendors.

Support legacy, post-warranty, EOL and EOSL hardware with SLA-backed technical support, replacement parts, preventive maintenance and real-time service tracking.

Server
Storage
Network
HCI
SAN/NAS
Switching & Routing

Keep Your Critical IT Infrastructure Running — Beyond OEM EOL & EOSL.

ServerStorageNetwork

EOL / EOSL Coverage

Multi-Vendor Contract

24/7 Support

SLA-Based Response

Local Spare Support

One Contract. Multiple Vendors. One Support Team.

We support a wide range of enterprise hardware vendors including:

+ Other enterprise infrastructure vendors

OEM Support Ended? Your Infrastructure Doesn't Have To.

We provide third-party maintenance for post-warranty, EOL and EOSL equipment to extend the life of your IT infrastructure.

In Warranty

OEM support active

TPM can complement selected services.

Post Warranty

OEM warranty expired

Move to flexible TPM coverage.

EOL / EOSL

OEM lifecycle support discontinued

Extend useful infrastructure life through Servicing24 TPM.

Check EOL / EOSL Support

Complete Data Center Hardware Coverage

End-to-end third-party maintenance for your critical infrastructure.

Server AMC

Rack • Blade • Tower • HCI

Coverage: motherboard, CPU, memory, PSU, RAID/PERC, HBA, NIC, disks, fans and other replaceable components.

Storage AMC

SAN • NAS • DAS • All-Flash

Coverage: controller, disks, SSDs, shelves, PSU, cache/battery, FC/iSCSI connectivity and hardware diagnostics.

Network AMC

Switch • Router • Firewall • Wireless

Cisco | Juniper | Huawei | HPE/Aruba | Sangfor and other enterprise platforms

Coverage: hardware failure diagnosis, PSU/fan/module replacement, interfaces, configuration assistance and emergency support.

When TPM Makes Business Sense

A flexible, cost-effective alternative to OEM support, especially for post-warranty and EOL/EOSL equipment.

Feature	OEM Support	Servicing24 TPM
Current-generation equipment	✓
Post-warranty equipment	Depends on OEM
EOL / EOSL equipment	Often limited / unavailable	Subject to assessment
Multi-vendor environment	Multiple contracts	Single contract
Server + Storage + Network	Vendor-specific	Unified coverage
SLA	OEM-defined	Custom SLA
Spare strategy	OEM supply chain	Local / contract-based spares
Preventive maintenance	Plan-dependent	Available
Service tracking	OEM portal	Servicing24 portal
Lifecycle extension	Upgrade-oriented	Asset-life optimization

Everything You Need Under One TPM Contract

24/7 Service DeskCentral point for incident escalation.
L1 – L3 EngineeringTechnical troubleshooting and escalation.
On-Site SupportEngineer dispatch according to SLA.
Hardware ReplacementCovered spare replacement based on scope.
Preventive MaintenanceScheduled health checks and recommendations.
Real-Time TrackingTrack tickets, engineers, parts and resolution.

TPM Support You Can Actually Track

Full visibility from incident to resolution — no more support requests disappearing into email threads.

Incident Created
SLA Activated
Engineer Assigned
Diagnosis
Part Allocated
On-Site Resolution
Report
Ticket Closed

Explore Client Portal

Choose the Right Support Model

Flexible TPM plans based on your infrastructure criticality and business needs.

Essential TPM

For non-critical infrastructure

Business-hours support
Remote diagnosis
NBD / contract-defined response
Preventive maintenance

Business Critical

For production environments

Extended / 24x7 service desk
Priority incident handling
On-site engineering
Replacement parts coverage
Scheduled preventive maintenance

Mission Critical

For always-on infrastructure

24x7x365 support
Priority SLA
Critical spares planning
Dedicated escalation
Preventive maintenance
Service review & reporting

From Asset Audit to Active TPM Coverage

A simple, transparent onboarding journey.

01Asset DiscoveryInventory server, storage & network equipment.
02Lifecycle AssessmentIdentify warranty, post-warranty, EOL and EOSL assets.
03Risk ClassificationClassify mission-critical and non-critical systems.
04SLA & Spare PlanningDefine response time and replacement strategy.
05TPM ContractConsolidate eligible equipment under one agreement.
06Go LiveAssets added to portal and support desk activated.
07Continuous SupportIncidents, PM visits, replacement and reporting.

Extend Hardware Life. Reduce Electronic Waste.

TPM helps organizations get more value from existing infrastructure and reduce premature e-waste.

OEM Warranty

TPM Lifecycle Extension

Year 1Year 2Year 3Year 4Year 5Year 6+

Longer useful life
Better asset ROI
Less e-waste
More sustainable IT

Enterprise Support Built Around ITSM

Trusted processes. Proven expertise. Real support.

ISO/IEC 20000:2018IT Service Management
Multi-VendorExpertise
Real-TimeTicket Tracking
SLA-BasedSupport
Local Engineering& Spare Support
NationwideService Capability

Frequently Asked Questions

Have Server, Storage or Network Equipment Approaching EOL/EOSL?

Send us your asset list. Our infrastructure team can review your environment and prepare a TPM coverage plan.

Upload Asset List

XLSX • CSV • PDF — share it with our team after you submit

Prefer to talk?+880 9614 556655(24/7 Technical Support)

In short

Servicing24 provides multi-vendor third-party maintenance (TPM) for server, storage and network hardware, including equipment past its OEM end-of-life (EOL) or end-of-service-life (EOSL). One contract covers SLA-based support, replacement spares, preventive maintenance and real-time ticket tracking.

One contract for server, storage and network hardware
Covers post-warranty, EOL and EOSL equipment
Multi-vendor: Dell, HPE, Lenovo, Cisco, IBM, NetApp, Huawei and more
SLA-based response with local spare planning
Tickets, engineers and parts tracked in the Servicing24 portal