Annual Maintenance Contract
AMC Support Comparison by Servicing24
| Service Type | Third-Party AMC Support (Servicing24) | Without AMC | Under Product Warranty | OEM AMC Support |
|---|---|---|---|---|
| Hardware Diagnosis & Fault Isolation | Fast on-site diagnosis, multi-vendor support | Customer-dependent, delayed issue detection | Only for covered faults, no proactive checks | OEM-specific, remote diagnosis first |
| Part Replacement (RAM, HDD, PSU, etc.) | Includes parts + installation (if covered in AMC scope) | Customer bears full cost + delay | Only if part is defective and covered | Covered under warranty/contract, longer lead time |
| Firmware Updates (BIOS, RAID, etc.) | Included as preventive maintenance | Not done unless critical | Only if OEM releases patch for a known issue | Performed by OEM at scheduled intervals |
| Storage Maintenance (Disk/RAID health) | Regular checks, rebuilds, RAID config support | Ignored until failure | Not included unless failure occurs | Only covered if system is under warranty or AMC |
| Server Performance Inspection | Included in health check visits | ❌ Not available | ❌ Not included | Rarely included unless part of extended service |
| Networking Device Monitoring (L2/L3) | Monitoring, config backup, restoration | ❌ No support | Only for hardware fault | OEM checks config only during incident |
| Log & Alert Review (ILO/DRAC/Logs) | Proactive alerts, recommendations | Ignored or reactive only | Only checked during failures | Viewed when a ticket is raised |
| Preventive Maintenance (Quarterly/Monthly) | Scheduled visits, deep checks, cleaning | ❌ Not done | ❌ Not included | As per OEM contract – quarterly/bi-annually |
| Asset Inventory & Health Report | Delivered with each visit, updated list with health scores | Customer must manually track | ❌ Not provided | Occasionally provided during audits |
| Remote Troubleshooting & Advisory | 24/7 remote support with escalation | ❌ Not available | ❌ Not available | Included with limits |
| Support for EOL (Obsolete Devices) | ✅ Supported if spares available locally | ❌ Customer must replace | ❌ Not Supported | ❌ Not Supported |
| Multi-brand & Multi-location Support | ✅ One SLA across brands/sites | ❌ None | ❌ Single OEM Only | ❌ OEM-specific only |
| SLA Commitment | Custom SLAs, NBD 24x7, 8x5, etc. | ❌ No guarantee | N/A | As per OEM contract |
| Cost Predictability | Fixed annual cost, no surprise charges | Highly variable, pay-per-incident | Free, but only for valid claims | High annual cost, additional charges for extras |
| Installation & Rack Level Cabling Support | Included during preventive visits or new add-ons | Customer must do themselves | ❌ Not applicable | Not covered unless installation contract signed |
| On-site Emergency Response | Engineers dispatched within SLA | ❌ No support | ❌ Not available | Response time varies (usually longer than 3rd-party) |
| Operating System Level Support | ✅Windows/Linux OS-level based troubleshooting, patching, Optimization | ❌ Not Available | ❌ Not Included | ❌ Not Included |
| Database Support | ✅Health checks, backup reviews, Database Query Optimization | ❌ Not Included | ❌ Not Included | ❌ Not Included |
| Hypervisor Support | ✅Virtual Machine troubleshooting, snapshot / backup support, HA setup | ❌ Not Available | ❌ Not Included | ❌ Limited |
| PoC on Emerging Technologies | ✅PoC/demo setup for HCI, DR, Cloud, etc. | ❌ Not Applicable | ❌ Not Included | ❌ Not Included |
| Infrastructure Advisory | ✅ End-to-end consulting on compute, storage, network, security | ❌ Not Included | ❌ Not Included | ❌ Not Included |
| IT Change Management & Integration Consultancy | ✅ Technical guidance during infrastructure transitions or upgrades | ❌ Not Available | ❌ Not Included | ❌ Not Included |
Extend the Life of Your IT Infrastructure with Our Maintenance Contracts
When your OEM warranty expires, maintaining your IT hardware can become costly and inefficient. Our Data Center Maintenance Contract (DCMC) ensures that your servers, storage, and networking equipment remain in peak condition with expert third-party support at a fraction of OEM costs.
Pro Care Package Comparison
| Features | Basic | Standard | Enterprise |
|---|---|---|---|
| 24/7 Remote Support | ✔️ | ✔️ | ✔️ |
| On-Site Support | — | ✔️ | ✔️ |
| Priority Response Time | — | ✔️ | ✔️ (Instant) |
| Hardware Replacement | — | — | ✔️ |
| Security Updates | ✔️ (Basic) | ✔️ (Advanced) | ✔️ (Enterprise-Level) |
| Dedicated Account Manager | — | ✔️ | ✔️ |
| Custom SLA Agreements | — | — | ✔️ |
| Pricing |
The top 5 myths about TPM
| OEM claims | The TPM (Servicing24) | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Servicing24 has designed maintenance tools and aids that deliver equivalent functionality. |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Servicing24 ensures the reliability of post-warranty systems, eliminating the need for frequent updates. |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | At Servicing24, we use genuine manufacturer spare parts that are carefully tested and reconditioned by our team to maintain top-tier performance. |
| OS support | Third party providers are unable to provide software support | Servicing24's L3 support engineers are technology specialists, delivering round-the-clock, 24/7 assistance for seamless daily operations. |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Servicing24’s certified and trained engineers provide services using cutting-edge methods, adhering to OEM best practices. |
Corporate Headquarter
- BDBL Bhaban (9th Floor, West), 12 Kawran Bazar, Dhaka-1215, Bangladesh
- +8809614556655
- info@servicing24.com
Motijheel Service Lab
- Suite: 18-19, Rahmania International Complex, 28, 1/C Toyenbee Circular Road, Motijheel, Dhaka-1000, Bangladesh
- +8801717830758
- support@servicing24.com
Elephant Road Service Lab
- 61, New Elephant Road, Dhaka-1205, Bangladesh
- +8801812221623
- support@servicing24.com
FREQUENTLY ASKED QUESTIONS
Servicing24 delivers end-to-end IT infrastructure services, including third-party maintenance (TPM), annual maintenance contracts (AMC), managed IT services, server, storage, networking support, cybersecurity solutions, and enterprise IT consulting.
Yes. Servicing24 specializes in multi-vendor environments and supports both current and end-of-life (EOL/EOSL) hardware from leading brands such as Dell, HPE, Cisco, NetApp, Lenovo, and more—helping clients extend hardware life and reduce costs.
Our TPM services provide enterprise-grade support at a significantly lower cost than OEM maintenance. Clients benefit from reduced renewal expenses, flexible SLAs, faster response times, and extended hardware lifecycle without compromising performance or reliability.
Servicing24 supports SMEs, enterprises, financial institutions, manufacturing companies, data centers, and government organizations, offering customized IT solutions based on business size, industry, and operational requirements.
Yes. We offer 24/7 monitoring, remote support, and on-site services depending on the SLA. Our proactive approach helps identify issues early, minimize downtime, and ensure high availability of critical IT systems.
You can contact Servicing24 through our website, email, or phone to request a free IT health check, consultation, or customized quotation. Our team will assess your environment and recommend the most cost-effective and reliable solution.
CONTACT US FOR ANY QUESTIONS
Annual Maintenance Contract
Ensure the longevity and efficiency of your IT infrastructure with a reliable Annual Maintenance Contract (AMC). An AMC provides scheduled maintenance, timely upgrades, and emergency support, giving your business the operational continuity it needs.
AMC Services in Bangladesh
At Servicing24, our comprehensive AMC services include routine checkups, repairs, upgrades, and dedicated support for all types of IT hardware. We help reduce downtime and ensure seamless operations.
IT AMC in Bangladesh
Our IT AMC packages are designed for businesses of all sizes, from startups to enterprises. With 24/7 support and a flexible maintenance schedule, you can rely on our expert team to maintain your IT systems.
Computer AMC in Bangladesh
Protect your desktops, laptops, and workstations with our Computer AMC. We provide quick resolution of hardware issues, software glitches, and periodic tune-ups.
Server AMC in Bangladesh
Ensure uninterrupted access and performance with our Server AMC services. We support Dell, HP, IBM, and other major brands, offering proactive monitoring and support.
Network AMC in Bangladesh
Keep your routers, switches, and other networking equipment in peak condition with our Network AMC. Reduce downtime and connectivity issues through expert maintenance.
AMC Support in Bangladesh
Our responsive AMC support team is available for on-site and remote troubleshooting, ensuring minimal downtime and uninterrupted service.
Hardware AMC in Bangladesh
Our Hardware AMC includes regular servicing, replacement of faulty components, and diagnostics for all hardware used in your IT environment.
AMC Services in Dhaka
Servicing24 proudly provides trusted AMC services in Dhaka, offering fast and efficient solutions across the capital’s key business areas.
Server AMC Dhaka
With a specialized team for local businesses, we offer expert Server AMC in Dhaka, ensuring mission-critical servers stay operational 24/7.
Data Center AMC in Bangladesh
For enterprises with on-premise infrastructure, our data center AMC services offer complete monitoring and regular upkeep of mission-critical systems.
